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FAQ

Frequently Asked Questions

When will my order ship?

We do our very best to ship in a timely manner.   For the bulk of our orders, we pack them up and ship them out either Saturday morning or Monday morning.   Our system should send you a tracking number as soon as the order is packed up and ready to go.   Often times we also ship during the week but that is very dependent upon our primary jobs and household obligations.

Something arrived broken, can you help?

We do our best to package our products very well for shipping.   Sometimes, things happen and we understand that.   We can help you to resolve the issue.   We will need some pictures from you so we can submit a claim to the postal service.   Snap pictures of the shipping box, packing material, and then a couple pictures of the actual damaged product.   You can email those to us at info@ohanacandleshop.com.   Once we get those images, we will send out an exact replacement with our next batch of outbound shipments.

Will you accept special orders for an event?

We would be delighted to provide any of our product for your event.   Birthday Parties, Weddings, Dedications, Memorials, or just a corporate function.   Send us an email to info@ohanacandleshop.com and let us know what you are planning and what you would like for us to create for you.   We can handle everything from custom labels which can include pictures, to candles that are colored to match your event.   These will be made to order so the sooner your reach out to us, the better!

Do you offer wholesale pricing?

Yes we do.   And we also offer services for creating your own label and design to be laser engraved into the wooden lid.   We keep our prices low for everyone but there is a slight discount if you are interested in reselling our products in your own store, with or without your own custom branding.   Send us an email to info@ohanacandleshop.com and let us know what you are looking for.

Can you make a particular scent I am looking for?

We love it when we are able to take a suggestion from a customer and add it to our lineup.   Many of our current scent offerings are here as a result of being requested.   We are always looking for more suggestions to what our customers would like us to offer.   If you have a scent suggestion, let us know!