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FAQ

Frequently Asked Questions

When will my order ship?

We do our very best to ship in a timely manner.   For the bulk of our orders, we pack them up and ship them out either Saturday morning or Monday morning.   Our system should send you a tracking number as soon as the order is packed up and ready to go.

Something arrived broken, can you help?

We do our best to package our products very well for shipping.   Sometimes, things happen and we understand that.   We can help you to resolve the issue.   We will need some pictures from you so we can submit a claim to the postal service.   Snap pictures of the shipping box, packing material, and then a couple pictures of the actual damaged product.   You can email those to us at info@ohanacandleshop.com.   Once we get those images, we will send out an exact replacement with our next batch of outbound shipments.

What kind of wax do you use in your products?

There are many different types of waxes and we have done extensive testing on many of them before we launched our business.   In the end, we settled on a blend of waxes.  We only use food grade waxes in all of our candles and wax melts to ensure they burn clean and are safe for your home.   It is the same type of waxes that are used at your supermarket on produce and its even used in chocolate making!

Will you accept special orders for an event?

We would be delighted to provide any of our product for your event.   Birthday Parties, Weddings, Dedications, Memorials, or just a corporate function.   Send us an email to info@ohanacandleshop.com and let us know what you are planning and what you would like for us to create for you.   We can handle everything from custom labels which can include pictures, to candles that are colored to match your event.   These will be made to order so the sooner your reach out to us, the better!

Do you offer wholesale pricing?

Yes we do.   And we also offer services for creating your own label and design to be laser engraved into the wooden lid.   We keep our prices low for everyone but there is a slight discount if you are interested in reselling our products in your own store, with or without your own custom branding.   Send us an email to info@ohanacandleshop.com and let us know what you are looking for.